0116 233 8411

Hazel Street, Leicester, LE2 7JN

office@hazel.leicester.sch.uk

Complaints

It is very important to us that all our pupils are happy at school and progressing well. If you have any questions or concerns, we will try our best to resolve them with you.

The first person you should speak to is your child's class teacher, as they are often able to put your mind at rest and help you straight away. If you do not feel the class teacher has been able to resolve the issue, please speak to the relevant Phase Leader :

Mrs Maxwell- Year 3, 4, 5 and 6

Mrs Jones- Years 1 and 2 and EYFS.

Thereafter, you can take the problem to the Deputy Head Teacher, Mrs Jefferies and then to the Head Teacher, Miss Eade.

The final stage would be to take matters to the Chair of Governors, Ms L Callaghan.

 

Complaints Policy – 2019-20